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River Empowerment

FAQ's about our consulting programmes

Below are frequently asked questions about our consulting programmes.

Click on the category below to view all the questions in each category and then click on a question to see the answer.

If you have any questions that haven't been answered here, please contact us and we will respond promptly.

  •  River Empowerment Experience & Expertise
  •  Consulting Sessions
  •  Programme Process & Structure
  •  Additional Resources
  •  Payments, Pricing & Guarantees
  •  Privacy & Confidentiality
  • River Empowerment Experience & Expertise
    To view all questions and answers in this category, click on the category title
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    What kind of businesses can you help?
    What size businesses do you help?
    What areas of expertise do you specialise in?
    Who else have you worked with?
    Who would we be working with?
    Consulting Sessions
    To view all questions and answers in this category, click on the category title
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    How often are the consulting sessions?
    How long are the consulting sessions?
    Where are the consulting sessions held?
    What is done at a consulting session?
    Is there any work required before consulting sessions?
    Is there any work required after our consulting sessions?
    What if I can't make a consulting session?
    Can I reschedule a consulting session?
    Can we have consulting sessions if my business is outside Auckland New Zealand?
    What if I want to involve my staff in the programme?
    Programme Process & Structure
    To view all questions and answers in this category, click on the category title
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    What happens if we already have our strategy and/or structure sorted?

    We will still review these areas as sound strategy and structure provide the foundation for effective systems.

    However less time will need to be spent on these areas and more can be spent on systemising.

    What if I don't want all the resources included in the programme?

    The resources are included in the programme because they are essential to the issues that need addressing. 

    By including the resources we are ensuring you are able to make the most of our consulting time.  In the past we noticed a considerable amount of consulting time was used explaining concepts.  Therefore we developed resources for key business issues to ensure consulting time is used for analysis, discussion and decision-making.

    Even if you have already addressed some of the issues in the resources, we are confident you will still find valuable ideas in them that will add to what you already have in place.

    What happens if I need to put the programme on hold?

    You can request to put the programme on hold for a specific period of time.  If agreed, your monthly payments would be suspended for the hold period.  You need to request the hold at least one month you wish the hold period to start.

    You would still have access to your 'My Resources' during the hold period.

     

    Can I add extra consulting sessions?

    Yes you can add extra consulting sessions.  These will be calculated at the hourly rate of $250+GST and are payable in advance.

    Reasons you may wish to add extra consulting sessions:

    • you have a large number of staff and wish to include middle managers in the process
    • you have something particularly complex you'd like help implementing
    • you want to work through things even faster

     

    Can I extend my programme?

    Yes you can choose to continue working with us in the same format. 

    Your monthly payments, sessions and additional resources will simply carry on as throughout the programme.

    You will need to advise us of how long you wish to continue, and it is a good idea to give us reasonable notice as we may have a waiting list of those starting new programmes.

    Additional Resources
    To view all questions and answers in this category, click on the category title
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    How do I access my additional resources?
    When do I get my additional resources?
    What additional resources do I get?
    What do I do if I have questions about my additional resources?
    Who can I share my additional resources with?
    Payments, Pricing & Guarantees
    To view all questions and answers in this category, click on the category title
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    How can I pay?
    When are payments due?
    Are there any additional travel charges?
    Do you have any guarantees?
    Can I cancel at anytime during the programme?
    Privacy & Confidentiality
    To view all questions and answers in this category, click on the category title
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    How private is my information?
    How secure is my information?

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