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KPI's (Key Performance Indicators)

How to identify and use the measures that drive your business performance

1 day training workshop for owner managers, senior managers and middle managers.

For managers and teams who want specific, relevant information to help them make the right decisions on how to improve their performance. Managers who want to know how to use KPI’s as an effective performance management tool with their team.

What will you learn?

The first step to improving performance requires understanding how current performance relates to your goals.

Ensure you have the necessary facts for decision-making by learning how to identify, establish and use key performance indicators (KPI’s) to inform you and your team. You will also learn how you and your team can use KPI’s as a performance management tool at an individual, team and organisational level.

What will you be able to do?

Identify the KPI’s unique to your organisational strategies and goals
Align individual and team KPI’s to organisational KPI’s
Establish KPI dashboards which are valued by your team
Facilitate ongoing team understanding, ownership and use of KPI’s
Integrate your KPI’s into your performance management systems
Use your KPI’s to identify specific ways to improve performance at all levels

What will we cover?

KPI’s - definition, role, risks and benefits
Linking KPI’s to your goals and strategies
The essential role of KPI’s in employee engagement and motivation
How to break organisational KPI’s down to meaningful team and individual KPI’s
Overcoming resistance and harnessing the influential nature of KPI’s
Creating your unique KPI’s – a step by step method, with examples
Creating your unique KPI Dashboard – practical application exercises
How to avoid common KPI mistakes
Using KPI’s effectively in employee performance reviews and management
KPI’s and remuneration, incentive and reward schemes – what works?
Integrating KPI’s into daily decision-making for improved performance

This workshop will equip you with the skills to set up and utilise performance measures essential to your business’s ongoing success. You will learn how to identify the performance measures critical to your success, how to present them and how to involve your team in using them to improve performance.