Therefore the purpose of any system is to influence behaviour.
We want to influence other people's behaviour, so they will do certain things, so we can achieve our desired results. In order for our systems to be effective we must remember that their sole purpose is to influence behaviour. Any system should make getting the work done easier, not harder!
It is only by understanding the real purpose of systems can we design better systems.
Business body language...
We often refer to systems as the nonverbal communication, or body language, of the business.
The systems in a business speak volumes to staff and customers about what is important, how things should be done, and the consequences of various actions - this is why systems influence behaviour.
Without even realising it, your systems (however unstructured or unarticulated) are influencing your people on a daily basis. You can improve your efficiency and effectiveness by paying closer attention to what your systems are saying.
Contact us if you would like an objective, professional opinion on what your systems are saying.
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